A leading Peruvian retail and finance company was looking to make key decisions about the management of its credit card services. Our work involved training, cost analysis, and presentation of results. As a result, the client’s users acquired new skills, costs per cardholder were determined, and the process was outsourced. More details on our Cost Optimization service
Client Requirement:
A leading Retail and Finance company in Peru had the need to make strategic decisions regarding the management of services related to their credit card, used to build customer loyalty and provide offers to their customers. They hired our services to validate and analyze the costs of these credit card services, using the Chargeback/Showback methodology.
Scope of Our Work
- Our work included:
- Chargeback/Showback Methodology Training.
- Cost Data Collection using predefined templates.
- Characterization and Analysis of the collected costs.
- Cost Adjustments when necessary.
- Presentation of Results Obtained.
Outstanding Results
Our achievements included:
- Training of the client’s users in the Chargeback/Showback methodology.
- Determination of costs per cardholder.
- Comparison of these costs with market standards.
