Strategic Sourcing and Technology OPEX Optimization for a Financial and Retail Group
Consolidation of critical telecommunications infrastructure for a financial and retail group — turning a fragmented vendor ecosystem into an efficient, scalable operation under a USD 35M contract.
- 35% telecom savings
- 5 years of projected savings
- 4 vendors analyzed
- USD 35M+ contract generated
Case diagnosis
Situation, intervention and results
Where the client started, what we did and what changed.
Situation and challenges
Situation
- Inefficiency at scale: Multiple vendors with no economies of scale that drove up operating spend.
- A vulnerable critical network: Portfolio growth saturated the IT network, turning it into an operational risk across more than 35 sites without adequate SLAs.
- Uncontrolled contracting: Unoptimized IT services that caused financial leaks — an oversized solution and duplicate links.
Strategic intervention
Intervention
- Redundancy diagnosis: An in-depth network assessment and strategic consolidation of key vendors — identifying duplicates and underused elements.
- Agile sourcing (RFP): A strategic vendor selection based on quality and scalability, mitigating operational risks.
- Negotiation and governance: Governance models put in place to ensure lasting savings and a stable critical network.
Results and impact
Result
- Structural savings: A 35% reduction in telecom costs projected over 5 years.
- Freed-up human capital: Internal staff reassigned from operational tasks to strategic functions.
- Immediate modernization: An upgraded service with tangible savings from the first year of operation.
Methodology applied
How we did it
What we found in the initial audit and how we solved it.
Value leakage found before the intervention
- 35+ sites connected through links without SLAs, which prevented quality service
- Duplicate links and network elements sold by the vendor but only partly used or not used at all
- Multiple vendors with no consolidation — no economies of scale or central control
- An oversized solution lacking the features needed to manage the network properly
Redundancy diagnosis
We carried out an in-depth assessment of the network and operating spend, identifying inefficiencies of scale and eliminating financial leaks. We mapped every site, every link and every vendor to build a real inventory of what was paid for vs. what was used.
Negotiation and governance
We designed and implemented governance models to ensure lasting savings and the long-term stability of the critical network — with clear SLAs and effective control mechanisms.
Agile sourcing (RFP)
We led a strategic selection process based on quality and scalability criteria, mitigating the operational risks of a network saturated by the growth of the client’s portfolio.
Structural impact
We achieved a 35% reduction in telecom costs projected over 5 years and freed up human capital, allowing internal staff to move from operational tasks to higher-value strategic functions.
Quantified results
Measurable impact in numbers
The client moved from a fragmented, oversized ecosystem to a consolidated, governed and scalable network.
- 35% Telecom savings A 35% reduction in telecom costs projected over 5 years.
- 35+ Sites on a consolidated network From a fragmented, oversized ecosystem to a governed, scalable network.
- Year 1 Immediate modernization An upgraded service with tangible savings from the first year of operation.
Service applied in this case
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