Global IT Services Optimization for a Consumer Goods Company
An Agile RFP strategy and vendor governance for a project worth more than USD 150 million — removing dependency on a single vendor and establishing a robust operating model.
- Year 1 visible savings from the start
- 3 vendors selected
- USD 150M+ contract managed
- 0% single-vendor dependency
Case diagnosis
Situation, intervention and results
Where the client started, what we did and what changed.
Situation and challenges
Situation
- Monopoly risk: Dependence on a single strategic IT contract with no competitive control mechanisms.
- Lack of control: An urgent need to improve visibility of spend, service levels and contract compliance.
- Renewal uncertainty: No clear view of the best technical and financial path to ensure business continuity.
Strategic intervention
Intervention
- Strategic sourcing (Agile RFP): A process run to competitively select three vendors.
- Scenario diagnosis: In-depth analysis of current contracts and evaluation of potential vendors.
- Solution reengineering: A new operating strategy built around the transition and valuation of services.
Results and impact
Result
- Immediate modernization: A new operating model implemented with visible savings from year 1.
- Service governance: A robust operating model defined for effective control and management of third parties.
- Business scalability: Successful management of a service portfolio worth more than USD 150M.
Quantified results
Measurable impact in numbers
The client moved from a single high-risk contract to an ecosystem of 3 competitive, well-governed vendors.
- 3 Vendors selected Single-vendor dependency removed through the competitive selection of 3 strategic partners.
- 150M+ USD portfolio managed Successful management of a high-value IT services portfolio with multiple vendors.
- Year 1 Visible operational savings Immediate modernization with tangible results from the first year of the new model.
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