Value Leakage · Free tool
Maturity test for your outsourcing contract
Answer 14 questions and find out what level your contract is at, and how much value it loses each year by staying there.
- 14 questions
- 7 leakage dimensions
- 5 min or less
See your result instantly, without giving your email.
1 · Unadjusted scope
- How often are economies of scale renegotiated when volume grows? | Never | Only at renewal | Every year | Whenever volume changes
- Is the contracted scope formally reviewed against what is actually consumed? | It is not reviewed | Informally | Once a year | Quarterly, with adjustments
2 · Unused capacity
- If you had to bet, how much of what your vendor bills you each month is actually being used? | I would rather not know | A hunch, nothing measured | I check it now and then | I know it from data, month by month
- Is there a mechanism to cancel or reassign idle capacity? | There is none | Ask the vendor | In the contract, but not used | Applied routinely
3 · Outdated rates
- When was your rate last benchmarked against the market? | Never | Only at signing | More than 2 years ago | In the last 12 months
- Does the contract have active price benchmarking clauses? | None | They exist but are not used | Occasionally | Periodically
4 · Unenforced SLAs
- When something really fails and hurts the business, does the contract give you grounds to claim, or do you find the vendor “technically” complied? | It complied “on paper”, my hands are tied | It almost always leaves me without an argument | Sometimes I have grounds, sometimes not | I have grounds to claim, and the vendor knows it
- Do your SLAs measure business outcomes or only technical availability? | Technical only | Mostly technical | A mix | Business SLAs / XLAs
5 · Paying for effort, not outcomes
- Does your payment model reward hours/tickets or outcomes delivered? | Hours or FTEs | Per ticket | Mixed model | Outcome-based
- Does the vendor earn more by being more efficient, or by working more? | By working more | It is neutral | Somewhat aligned | It earns through efficiency
6 · Automation arbitrage
- Do you know whether your vendor has automated part of the service it bills you for? | I do not know | I suspect so | Yes, but it is not reflected | Yes, and the price was adjusted
- If your vendor automated half of the work it bills you for tomorrow, would you find out, and would anything change in what you pay? | I would not find out, and I would pay the same | I would suspect it, but could not act | I would find out, but it would be a fight | Sharing it is already provided for
7 · The exit trap
- Be honest: if this vendor seriously failed you tomorrow, could you leave, or are you tied down by the cost of exit? | Trapped: leaving would be a project | I could, but it would hurt a lot | Manageable with planning | I could leave in an orderly way
- Do you have negotiated reversibility and data portability clauses? | No | I am not sure | Generic ones | Specific and tested
Loading the test…
Your result
You can be at Level 4 in one dimension and at Level 1 in another
The lowest dimensions on your radar are the ones losing the most value. Your PDF report details them one by one.
- 12–20% Reactive Your contract runs on autopilot. Leakage is at its highest, and almost all of it is recoverable.
- 8–12% Repeatable You see the numbers, but they are the vendor’s numbers. About half of the leakage can be avoided today.
- 5–8% Defined Your governance claims the obvious. The leap to proactive value, in pricing and automation, is still pending.
- 3–5% Managed A managed contract. The open front with the highest return is the AI Dividend.
- less than 3% Optimized High maturity. The focus is no longer to stop losing, but to sustain and capture the productivity of automation.
Free PDF report
Get your maturity report
We generate a personalized PDF report with your name, your maturity radar, your level by dimension and the estimated leakage range. Useful to share with your team or committee.
The exact figure for your contract comes from the free 30-minute assessment
A free, no-commitment session that places your contract on the scale, draws your real radar and estimates the leakage attributable to your current level, with the recovery levers available for the contract’s phase.
